Analytic

Analytics

The contemporary digital age is characterized by a data deluge. Internal (CRM, ERP, machines, etc.) and external data (social, public data, geospatial, smart meters, etc.) are contributing significantly to this deluge. Most of this data is complex and in varied forms (structured, unstructured and semi-structured). While harnessing all this data is still a big challenge, recent technological advancements have enabled this access, and exponentially increased the power of intelligence it can generate. Organizations are scurrying to generate actionable insights to help them make smarter business decisions that can differentiate the organization in an over-crowded marketplace.

Contact Center Analytics

Pinnacle contact center analytics captures and analyzes customer interactions across multiple communication channels to drive actionable business insights.

Social Media Analytics

Pinnacle social media analytics gathers intelligence on the enterprise, customer and competitors with respect to brand, products and services.

Quicker results, longer impact

Customer experience is now the top differentiator. The majority of businesses are soon expected to compete mainly on customer experience and those that invest in customer experience will stand out. Pinnacle has the deep frontline experience to assist customers through data analytics, technology, and process excellence to achieve top performance.

Capability

Advanced Analytics

We have a wealth of customer interaction data, a team of experienced data scientists, and proprietary advanced analytic.

Data enrichment, cleansing, and transformation to prepare data for advanced analytic
Cloud-based data lake as the backbone of advanced analytics
Advanced sales analytics that provide next best action recommendations, leads generation, customer segmentation

Technology

we constantly innovate new solutions to help our customers perform better. Ideation and rapid prototyping of brand new ideas and turn them into innovative solutions.

Text and speech recognition solution that makes complex customer interactions easy to interpret
Workforce management tools that help customers to better manage customer support personnel, measure employee satisfaction
Proven recruitment solution that helps clients attract and assess the best talent to enable a high performing team

Advantage

More than a decade of proven, core analytics experience with over 2,500 analytics professionals spread across 10 delivery centers
A trusted analytics partner to over 50 clients from banking, insurance, hospitality, retail, CPG, logistics, healthcare providers, airlines and many more
A trusted analytics partner to over 50 clients from banking, insurance, hospitality, retail, CPG, logistics, healthcare providers, airlines and many more