Customer Care Services

We will take care of your customers.

We offer 24/7 customer engagement hubs supported by an extensive network of regional centres with talent proficient in 40+ languages to cater not only to Asian and English-speaking markets but also to many other popular markets in Europe and the Americas.

Customer Experience Management

Pinnacle offers personalized services to the customers with their order inquiry/tracking, claims and refund processing, and other queries through their customer journey lifecycle

Analytics

Pinnacle has analytical tools like Speech Analytics to monitor customer interactions to help its clients with business level insights for increasing customer satisfaction and lowering operational costs

Ensuring Superior Customer Experience

Strong customer service pays great dividends to any player’s long-term stability and growth plans. A high quality customer service keeps the customer happy and in turn helps the organization grow its business. For organizations in current digital age, it has become vital to offer a personalized experience at every touchpoint of the customer’s lifecycle to build strong relationships and customer loyalty.

Multi-channel customer services

Handling General Enquiries

Pinnacle manages customer service operations across Retail & Ecommerce, OTA/TMCs, Airlines, Leisure & Hospitality and Internet companies to help their customers

Language Capability

Pinnacle global footprint offers superior customer service in more than 25+ international languages across various geographies

Build a Strong

The Pinnacle Professional Services team exists to assist our customers with the growth and adaptation of your contact center after initial implementation