Logistics

Logistics

Our comprehensive and flexible suite of services leverage Robotic Process Automation, machine learning and AI to connect Sales, Service and Back-office Operations. With a specific focus on service experience for the end-customer, we leverage best in class practices and tools to generate, assure and account revenues while optimizing cost.

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Industry Expertise

Our leadership team has more than 100 years of cumulative experience across areas of global shared service centers, liner shipping, ship management and allied competencies. We also have competencies in finance and accounting, research and analytics, and global customer interaction service centers.

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Technology Tools

We offer the Pinnacle BlackBoxSM digitization tool for Bills of Lading and order management tools for all segments of the shipping and logistics practice.

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Shipping and Logistics

High costs and falling margins are the major challenges to profitability in the shipping and logistics industry. Increased security mandates and a volatile economic environment add to it. Therefore, cost optimization, streamlining and unlocking value in supply chain processes, while ensuring customer focus, are some of the imperatives of shipping and logistics firms.

Pinnacle Vision & Mission

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Operation Best Practice

We've combined our high-tech, high-touch approach with the Lean Six Sigma discipline to boost performance. All of our management procedures contribute to minimising redundancy and delivering interactions that are easier, faster, better, safer, and more cost-effective.

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Diversity Culture

Each consumer is distinct, and our diversity allows us to communicate with them in a distinctive manner. Despite our differences, we think we are united by a similar thread: our shared humanity and care for customers. Our variety is a source of strength for us since it allows us to develop new ideas and perspectives. We have the largest, most highly skilled, and multicultural team in the industry.

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Security & Data Protection

We continually adapt to new technology, analyse dangers and threats, and follow international data privacy standards to preserve our clients' security.

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