Travel, & Hospitality

Travel, & Hospitality

As the global demand for travel and leisure services grows, the industry must keep up with customer expectations in a digitally connected world. In response, companies are being compelled to create new business models to improve customer satisfaction while balancing costs. Stricter environmental regulations, talent management and the need for entering new markets are merely some of the many imperatives for travel and leisure companies.

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Domain Depth

With our large global talent pool of experienced professionals with deep travel and leisure domain knowledge, we offer clients the right skills to meet and exceed their business goals. Our expertise and experience help us offer industry best practices, insights and deep expertise to enable travel and leisure companies to achieve efficiency in operations and process excellence.

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Center of Excellence

Our Center of Excellence (CoE) brings together our talent pool with the right domain skills, embedded analytics, and the capabilities to build and implement transformation solutions. The CoE enables us to drive our clients’ cost-saving initiatives into both cost and revenue optimization modes.

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Delivering Exceptional Guest Experience In Volatile Times

These days, dealing with uncertainty is the new definition of business as usual. What hasn’t changed is the hospitality industry’s laser focus on driving occupancy, RevPAR, loyalty/retention and competitively differentiated guest experiences. To maintain that focus while taking ongoing developments in stride, hotels, cruise lines and other sectors of the hospitality industry must rapidly pivot with evolving conditions.

Capabilities

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Self-service options

Empower customers to easily find answers to common questions, and manage their own bookings, changes, and cancelations.

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Integrated customer experiences

Deliver the right level of service at the right time, every time, with digitally integrated support solutions.

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Real-time travel updates

Keep travelers informed about flight status, changing COVID-19 policies, boarding notifications, and more.

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